Tuesday, 19 April 2011

BA: Dear BA. Thank you.

Dear British Airways.

Thank you for the replacement bag that Frankfurt Airport managed to mess up for me. Whilst it may had taken 8 weeks, a few emails, a letter and a phone call to get to this point, at least you did the right thing.

From this:

To this



Thank You British Airways for taking care of the luggage in your care, and taking up your responsibility when it went wrong.

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